Please contact us as soon as possible if you need to cancel or change your order.  If you are looking at cancelling or changing an order, and the order is placed on the same day as the flowers are being delivered, this must be done within 30 minutes of ordering your flowers. If the order is for a next day delivery, or any future date, the cancellation or changes must be made the day before the proposed delivery date.

Once an order has been arranged or is out for delivery, Le Soul Fleur will not able to cancel/change your order.

Substitution Policy


Every floral arrangement is unique. This what makes a floral gift so special.  Our flower designers will make every effort to make your order to the recipe you’ve ordered, however, standard substitutions will be made, just like every other florist.

From time to time, due to seasonal influences, we may need to substitute flowers. We guarantees to substitute only flowers, with other flowers, that are equal to, or greater in value. Also, we may need to substitute vases, so the one you see online may, from time to time, be different or even slightly different to the one the person you are sending flowers to receives. We will do our very best to substitute a vase equal to, or greater in value to the one we’re replacing. 


Add-ons (i.e. vase, chocolate and bears) images may not be the exact product that may be delivered. You cannot order an add-on or extra without ordering flowers.

Time Frame For Complaints

Quality complaints must be received within 48 hours delivery so we can address the issue with the designer. If the complaint is to do with quality, Le Soul Fleur is requires x 2 photographs of the flowers. 1 of the front of the flowers, and 1 of the back of the flowers. Once we receive the photographs we will investigate the issue for you and get back to you with information as soon as possible – usually no longer than 24 hours.

Non Delivery

If your flower order was not delivered please inform us within 7 days, so we can address it for you.

Need help?

Contact us at osoul83@gmail.com for questions related to refunds and returns.

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